BOOK DETAILS

Can I Help You?

Can I Help You?

by Rick Currier

ISBN: 9781684092222

Publisher Page Publishing, Inc.

Published in Self-Help/Success, Business & Investing/Job Hunting & Careers, Nonfiction, Business & Investing

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Book Description

"Can I Help You?" is a personal account of my getting into, and succeeding in the field of Retail Sales. I share some of the stories and experiences that I've had in my career and I am confident anyone in the retail business can, and will relate to what I have dealt with in my years as a salesperson, sales manager and retail professional.

"Can I Help You?" is a must read for anyone in the challenging world of retail sales.

Sample Chapter

Preface

“Can I help you?” Hmmm . . . It sounds like a sincere question. After all, I just asked a question that implies I am interested in helping my customer. What’s wrong with that?

Aside from the fact that “Can I help you?” is such a cliché, and the most common canned response is, “No thanks, I’m just looking,” it just sounds phony. In fact, customers expect to hear it, but dread the question as soon as they walk onto the sales floor. They don’t want to commit to anything or anyone at first.

This phrase goes against everything I believe as far as being helpful when you are greeting your customer. You’re familiar with the term breaking the ice? Well, trust me when I tell you the ice is cold and thick at times at the beginning stages between the salesperson and the customer. The thing is, to really help someone, they have to want help. People are funny. When we ask a potential buyer if we can help them, they often feel like we are seeing them as a lottery ticket. Scratch them a little and see how much commission we won. On

the other hand, if we ignore them and wait for their call for help, we are seen as unprofessional, careless morons that are annoyed by their presence. What is a helpful salesperson to do?

This book will help salespeople, as well as others in customer service fields, make sense of this dilemma. I’ll share my ideas of the most effective methods in winning over all sorts of people that are interested in your products and services. Though my target audience is primarily commission salespeople, it will also benefit any individuals in the people business. Retail associates, clerks, waiters and waitresses, attendants, customer support staff, and others in occupations that have direct contact with people should find this to be beneficial.

I know there are a gazillion books out there on the subject of selling and great salesmanship. I have read a few of them myself, and I always pick up a few tidbits of information that is helpful. Most of these books about being better salespeople are written by individuals that have had “out of this world” success stories. Sales heroes, if you

will. To the average person like me, they’re almost like an iconic figure or some sort of “sales god.” Many of these authors boast about their incredible incomes and wealth. This is all well and good, and I certainly do congratulate them.

I’m not writing that kind of book, however. So many people that are looking for a job find themselves working in some kind of retail environment. Some start out part-time while they are in school, and others go right into it full-time. Then there are the ones like me that make a career out of it. What I try to do here is to communicate with people in this field and to share my knowledge and experience. This is for the people that go to work every day, help customers, and only want to be good at what they do so they’ll receive a fair wage. I also want them to feel good about themselves as a professional in the business of helping people decide on goods and services. If they go on to be an iconic sales god, great, as long as they do it honestly and it works for them. My objective, however, is to show how you can have scruples, make a decent living, and be a trusted individual, all at the same time.

I am a small-town guy with a high school education. I’ve been comfortably successful at taking care of customers for many years. I’m not saying you can be complacent and still succeed. In fact, the opposite is true. This whole book is about not being complacent. The most important thing when you are in the “customer” business is to put in a good effort, be honest, and be helpful. This will build your reputation, and you will be amazed at what it will do to bring you success as a customer care representative.

Whether you are just starting out or you are a seasoned veteran, I have written this to help keep the flame from going out between you and your customers. Having a job that deals with the publiccan be difficult if it is not rewarding in some way. Hopefully, after reading about how rewarding my career has been, you will have fun at your job, make some money, and build a good reputation in your field.

Continues...

Excerpted from "Can I Help You?" by Rick Currier. Copyright © 2016 by Rick Currier. Excerpted by permission. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher. Excerpts are provided solely for the personal use of visitors to this web site.
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Author Profile

Rick Currier

Rick Currier

Rick Currier is presently the sales and appliance manager at Top Furniture Inc. in Gorham, New Hampshire. He enjoys selling and training others to help them be successful in sales. His experience in the retail business comes from both corporate and independent stores with a strong emphasis on training and maintaining good salespeople. The motivation behind writing this book is to share his knowledge and successes in the field of retail sales. Rick believes in building strong relationships with customers to increase sales and achieve more positive reviews. In Rick’s free time, he enjoys riding his motorcycle through the Great North Woods in northern New Hampshire. His other hobbies include attending auto shows, composing instrumental music, and travelling with his wife, Dawn. Rick’s family means the world to him, and he spends as much time as he can with his children and grandchildren.

View full Profile of Rick Currier

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