BOOK DETAILS

The IT Handbook for Business, Managing Information Technology Support Costs

The IT Handbook for Business, Managing Information Technology Support Costs

by William C. Couie

ISBN: 9781453766569

Publisher CreateSpace Independent Publishing Platform

Are you an AUTHOR? Click here to include your books on BookDaily.com

Sample Chapter


Chapter One

Interviewing an IT Firm

As employers, we always request a resume and credentials from potential employees, but during the critical procedure of selecting an IT firm this remains mostly overlooked. This is an entity that we'll be entrusting our most valuable business resources, and as such deserves much more attention than is typically given.

What should we look for? Certifications, Credentials, Experience & References.

CERTIFICATIONS & CREDENTIALS

These initial inquiries made by a business interviewing an IT firm tend to be gone through quickly, as if the subject itself is undesirable. Most mid-level businesses and managers exhibit a form of IT phobia when called upon to do this because it makes them feel somewhat "less" than they're accustomed to feeling.

Virtually all critical areas of the IT field are now "certifiable," (pun may be intended at times) or tested and credentials are awarded. Technicians and firms' capabilities are tested on a regular basis as hardware/software environments change rapidly. These certifications require constant updating. Further, software and hardware manufacturers alike test and certify individual technicians on a wide variety of standards within their respective areas. These companies insist that their applicants meet and/or exceed high standards.

The manufacturers wish to insure that their particular product is being implemented and utilized by the most qualified individuals. This assists with the client experience and guarantees repeat sales. Properly implemented, headache-free software goes a long way towards a profitable relationship with a client. These software providers are highly motivated monetarily to do whatever they can to make sure the installation and configuration is performed true to their specifications by qualified personnel.

Further attention should be devoted to the type of certification (s) presented. For instance, I've seen many "technicians" wear their MCP certification proudly, as they should, but it does not certify that they can perform hardware upgrades or install network switches.

I've also seen, many times, firms dispatching less than qualified individuals to address problems for which no certifications, experience, or credentials are possessed.

This is a major problem. Management should know which certifications are possessed by the individuals within the IT firm that they contract with, prior to them being dispatched to address their issues. This knowledge can be gained by inquiring beforehand.

(Continues...)

Excerpted from "The IT Handbook for Business, Managing Information Technology Support Costs" by William C. Couie. Copyright © 0 by William C. Couie. Excerpted by permission. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher. Excerpts are provided solely for the personal use of visitors to this web site.
Thanks for reading!

Join BookDaily now and receive featured titles to sample for free by email.
Reading a book excerpt is the best way to evaluate it before you spend your time or money.

Just enter your email address and password below to get started:

  
  

Your email address is safe with us. Privacy policy
By clicking ”Get Started“ you agree to the Terms of Use. All fields are required

Instant Bonus: Get immediate access to a daily updated listing of free ebooks from Amazon when you confirm your account!

Author Profile

Amazon Reviews

TOP FIVE TITLES