BOOK DETAILS

First Engage Yourself: So You Want to Engage Your Employees?

First Engage Yourself: So You Want to Engage Your Employees?

by Zane Safrit

ASIN: B010R641AG

Publisher BookBaby

Published in Nonfiction, Business & Investing

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Book Description

The key to creating an engaged workplace culture is to first be engaged yourself. If you want to engage your employees, first engage yourself with your work and their needs.

Sample Chapter

BE HERE, NOW

Ah, the ’70’s. The good ol’ days of, well, all the things we remember so we don’t repeat them.

The book Be Here, Now arrived in the early ’70’s. Many of my friends read it, preached it, tried to practice it. Hitchiking through California in Spring of 1974 I landed in Berkley where the author, Ram Dass, was going to speak. Unfortunately, we arrived late. There were no seats left.

Being an impatient, sarcastic, over-caffeinated employee surviving in the fast-paced chaos of a telecommunications call-center operations I made that title a bad punchline. It was easy, too.

Roll forward a few decades and here we are distracted with bright, shiny devices and 100-meg connections and the requirement to share everything and skim everything so we don’t miss the coolest news. Oh, we have to be available for work 24 x 7.

Journalism’s been dumbed-down to talking heads reading each other’s headlines ... until that version has a life of its own. There’s no engagement. No one asks why that story matters, how it connects to them or even if it makes sense.

Sounds like too many companies and their strategic plan. Did you know that only 29% of employees at high-performing companies with “clearly articulated public strategies,”... can correctly identify their company’s strategy out of six choices. Would you consider your company, your team, as ‘high-performing?’ Could they spot your strategy from a list of six?

The next time you’re in a cafe close your shiny, digital device and look around. Everyone’s checking their phones, their laptops, their notebooks ... anything but what or who is in front of them or their own thoughts and feelings and ideas that circulate just beneath the surface.

Next time you’re in a meeting, do the same. See how many hide out in their digital devices so’s to A. appear busy and, by defacto, important; B. avoid engaging with those around them.

Be Here, Now sounds sorta quaint. It’s not. It’s been updated for leaders circa 2015. Read this:

No matter what level of leader I am working with or what part of the world I am working in, once leaders begin to intentionally choose who they want to be and the impact they want to have, their effectiveness exponentially rises, both in their leadership and their lives. - Preface to Leading with Intention: Every Moment is a Choice by Mindy Hall, PhD and CEO of Peak Development Consulting, LLC.

I liked that quote. I liked the book, too.

As I read that quote I wondered how it would sound if you changed leader with employee. Would it still ring true?

No matter what level of employee I am working with or what part of the world I am working in, once employees begin to intentionally choose who they want to be and the impact they want to have, their effectiveness exponentially rises, both in their [work] and their lives.

Leaders lead by example. How you begin to be here, now, engaging with yourself is how you will lead by example, engaging with others, creating either leaders or ... cogs.

I’ve started leaving my smartphone off for long periods of time. I’ve yet to miss an important call. With the resulting undivided attention I can better engage with my work, finding solutions faster, executing with greater efficiency, delivering better results ahead of schedule. I engage with those around me with my full, undivided, attention. That saves misunderstandings, miscommunications and the regular eye-contact insures a deeper level of trust. Those around you will enjoy that greatly.

One warning though. You may find yourself impatient with those who aren’t yet ready for this step. And asking them ... well, their reactions can be a surprise. But that’s one of the sources for the ROI of engagement. You find out who is your audience, what they value.

Continues...

Excerpted from "First Engage Yourself: So You Want to Engage Your Employees?" by Zane Safrit. Copyright © 2015 by Zane Safrit. Excerpted by permission. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher. Excerpts are provided solely for the personal use of visitors to this web site.
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Author Profile

Zane Safrit

Zane Safrit

Zane Safrit’s spent his career in call center operations, many of them serving international customers and sales forces. From an entry-level position as a customer service rep to team leader to Assistant Director and Country Manager to finally CEO he saw the language of employee recognition and employee engagement is a universal language and so are the forms of its ROI. As Country Manager, he opened his company’s first overseas office in Duesseldorf, Germany and used employee recognition and engagement to double sales and triple the number of new orders within the first six months. As CEO of a small conference call service provider he re-budgeted the company’s advertising and marketing budgets towards employees and customers. This resulted in revenue growth of 80% while retail prices were pushed lower by over 70%, all the time generating positive cash-flows, the lifeblood of small business. In his book Recognize THEM: 52 Ways to Recognize Your Employees In Ways They Value he has compiled many of the ways he used to recognize and engage employees, many of them require no financial investment, research and data to show the positive impact on a company’s performance and inspiring quotes from business leaders on the value of employee recognition. He also shares his mistakes to help you avoid them as you begin this journey towards a culture of engagement.

View full Profile of Zane Safrit

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